This professional will support patients in accessing the care they need. As a Patient Advocate, you’ll be a trusted guide—helping patients overcome barriers with patience, clarity, and respect. You will serve as the primary point of contact for patients after their initial intake visit with the Clinical Lead, coordinating practical, individualized support.
The Lead Care Manager (LCM) will serve as the client’s primary point of contact and work with all their providers to ensure everyone agrees on the client’s needs and care. The LCM manages client cases, coordinates health care benefits, provides education, and facilitates member access to care. The LCM collaborates with caregivers/family, providers, and the Care Team to promote wellness, recovery, and member empowerment.
As a member of the Patient Services team, you will have the opportunity to provide education, guidance and support to patients who are enrolled in the company’s patient support services program. In this role, you offer personalized assistance to each patient, and their caregivers, throughout the gene therapy treatment journey. The Associate Director, Patient Navigator serves as a trusted partner to patients, caregivers, and Qualified Treatment Centers (QTCs), while also collaborating cross-functionally to optimize program operations.